Shipping policy
1. General Information
1.1. This shipping policy ("Policy") outlines the terms and conditions for shipping and delivery of products purchased from Tackle Masters ("Company," "we," or "us") via our website ("Website").
1.2. By placing an order on our Website, you ("Customer" or "you") agree to comply with and be bound by this Policy.
2. Order Processing
2.1. We strive to process and ship orders as quickly as possible. Orders are typically processed within 5-10 business days after payment is received. Delivery and order processing times are approximate and may vary.
2.2. We reserve the right to delay processing and shipment in exceptional circumstances such as holidays, unforeseen events, or if the ordered product is temporarily out of stock. In such cases, we will notify you promptly and provide an estimated shipping date.
3. Shipping Methods and Costs
3.1. We offer various shipping methods based on the destination and the weight of the order. The available shipping methods and associated costs will be displayed at the checkout page before you finalize your purchase.
3.2. Shipping costs may include packaging, handling, and insurance fees, in addition to the actual shipping charges. The total shipping cost will be calculated and displayed prior to payment.
4. Shipping Destinations
4.1. We currently ship to customers within the United States and strive to expand our shipping reach in the future.
5. Delivery Timeframes
5.1. The estimated delivery timeframes are provided for reference purposes only and are not guaranteed. Delivery times may vary depending on the shipping method selected, the shipping destination, and other factors beyond our control.
5.2. While we make every effort to ensure timely delivery, we are not liable for any delays or damages caused by third-party shipping providers, customs processes, or other unforeseen circumstances.
6. Tracking and Order Status
6.1. Once your order is shipped, we will provide you with a tracking number and instructions to track the status of your shipment.
6.2. You can also log in to your account on our Website to view the status of your order and track its progress.
7. Customs, Duties, and Taxes
7.1. Any applicable customs duties, taxes, or fees imposed by the destination country are the responsibility of the Customer. These charges may be assessed by customs authorities and are separate from the shipping charges paid to us.
7.2. We are not responsible for delays or additional charges resulting from customs inspections or clearance processes.
8. Order Modifications and Cancellations
8.1. Modifications or cancellations to orders already placed can only be made before the order has been processed for shipment. Please contact us immediately at info@tackle-masters.com for any such requests.
8.2. Once an order has been shipped, modifications or cancellations are not possible. In such cases, please refer to our return and refund policy.
9. Lost or Damaged Shipments
9.1. In the event that your order is lost or damaged during transit, please contact us within 30 days of receiving your order and provide detailed information about the issue.
9.2. We will work with you and the shipping provider to investigate and resolve the matter. Please refer to our return and refund policy for further details.
10. Contact Information
10.1. If you have any questions, concerns, or require assistance regarding our shipping policy, please contact our customer support team at info@tackle-masters.com. We will be happy to assist you.
